Minecraft - Bugs Diagnose System

Speeding Up Bug Resolution for Developers.

Bug diagnosis in Minecraft's development pipeline was a slow and fragmented process, often taking weeks to resolve issues. Developers had to navigate 5 to 6 different tools to gather information, leading to frustration, miscommunication, and workflow inefficiencies.

As a Product Designer, I led the UX efforts to create an MVP web app that consolidated all necessary information in a single, intuitive dashboard—significantly reducing the time it took for developers to identify, understand, and resolve bugs.

The Challenge

Before our solution, the bug diagnosis process required:

  1. Debugger analysis 🤓

  2. Backlog bug tracking 😅

  3. Gathering data (screenshots, logs, error types, etc.) 😵

  4. Logging issues manually 🥴

  5. Reproducing bugs when necessary 🤔

  6. Finally fixing the issue 😣

This highly manual process caused:

  • Massive backlogs of unresolved bugs.

  • Confusion about responsibilities and permissions (contractors, partners, leaders).

  • Inefficiency due to scattered info across multiple tools.

Designing the Solution

To address these challenges, I designed a web-based bug diagnosis system that:
✅ Streamlined workflows, reducing the number of external tools needed.
✅ Displayed all relevant bug data on one screen for quick understanding.
✅ Used Microsoft’s Design System for rapid development.

Product Requirements & Goals

🚀 Easy Diagnosis → Developers should understand 90% of a bug on the first screen.
🗂 Better Information Architecture → Reducing clicks and eliminating unnecessary steps.
🎨 Microsoft UI Components → Ensuring fast implementation with a tight deadline.
📉 Reduce Diagnosis Time by 40% → Lowering backlog issues and frustration.

Testing Data

Final Product

My UX Process

1️⃣ User Research & Mapping Workflows

  • Interviewed 10% of end-users to identify pain points.

  • Mapped user flows based on roles.

2️⃣ Design & Prototyping

  • Created low-fidelity flows, validating user needs.

  • Designed UX & UI directly in Figma using Microsoft components.

  • Ensured clear information hierarchy using color-coded tags, data tables, and graphs.

3️⃣ Testing & Iteration

  • Conducted usability tests with 43 users, iterating based on feedback.

  • Implemented simplified navigation, reducing external tool dependencies.

4️⃣ Collaboration & Development

  • Worked closely with 10 developers to ensure seamless implementation.

  • Partnered with our PM to manage stakeholder feedback & align priorities.

Prototypes

Impact & Results

📉 Reduced bug diagnosis time by 40%.
📊 Lowered backlog issues, validated through PM metrics.
🎯 Increased efficiency, allowing developers to focus on fixes instead of documentation.
💬 Positive feedback across the organization.
🛠️ Fast adoption, with long-term plans for a fully integrated dashboard.

I’m grateful for my PM’s leadership and the developers’ collaboration, which made this a truly impactful UX solution for the Minecraft team.